Frequently Asked Questions
Below FAQ are some common questions our clients ask before purchasing, if you have other questions,
please just send it to info@inflatablepontoons.com
InflataFence FAQs
The base structure of our InflataFENCE® panels are made with a 1.1mm thick marine-grade PVC and hot welded together. Added layers are used to reinforce points around crucial areas. The mesh is made with a heavy-duty, double-woven polyester that cannot be easily torn. We do not compromise when it comes to design and quality. All raw materials used in our products are durable, high-quality, non-toxic and UV resistant.
Every InflataFENCE® kit includes an electric air pump that inflates and also reverses to deflate. It takes approximately 8-10 secs for 0.8m high panels, and 15-30 secs for larger 1.2m high panels. Additional pumps can be purchased if you wish. We have a selection of pumps to accommodate electric outlet, battery, cigarette lighter plug or manually. Find our pumps on our InflataFENCE Optional Extras page.
In addition to the materials we use, each model of our inflatable products have been shaped and designed with crucial measured dimensions to create optimum stability when installed properly. We also have anchor points scattered around crucial points of these platforms for tying down where needed. We provide guidance on the best installation techniques for each model.
The InflataFENCE® comes in two heights (0.8m and 1.2m). Watch this video: Dogs and Kids
When inflated to our recommended level of 4PSI, our InflataFENCE®, in line with all of our inflatable products are as HARD as TIMBER. In the rare event that you should puncture a hole in your fence, this can be fixed with the Repair Kit and instructions provided.
The InflataFENCE® comes with a Van Mesh Skirt that closes off the opening of the ‘U’ frame – restricting your pets or toddlers from crawling underneath the caravan/campervan. This is a blank canvas for users to self-install as described in FAQ 'How does Mesh Skirt attach to my van'.
In summary, you first have to ensure the fence is secured nicely against your van; then you attach the mesh skirt from one end of the fence to the other and hang it to your van. See below for detailed description of the process:
ATTACH FENCE PANELS TO VAN:
There are two ways you can attach our InflataFENCE® to your van:
1) We have built-in hinges on the side of the fence, and we provide joiner tubes, plus a set of self-adhesive rings (for you to stick to your van). The joiner tube gets threaded through the hinges + rings to connect your fence to your van. These rings will stick well to your van finishing, however, over time we suggest reinforcing them with either silicon, sikaflex or pop-rivets.
2) Alternatively, if you don’t wish to attach these rings onto your van, you can just butt up your fence closely to your van, and bash a rio bar through the hinges (inside the tubes we provide for extra protection of your panels) into the ground right next to your van. You can pick up rio bars from Bunnings. Both methods work and depends on personal preference.
ATTACH VAN MESH SKIRT:
We provide you with a mesh skirt size of 0.8m high x the length of the fence you order and accessories for van attachment. This skirt is made of a strong woven polyester mesh, with a PVC border and steel eyelets all around.
This mesh skirt attaches to the fence length (from one end to the other), and is then hung along the van using a set of hooks we provide for you to attach to your van (using the 3m tape that’s already on the hooks, or with the recommended alternative option of treating this like a draught skirt and self-installing press studs instead *we provide in our tips videos).
Once the top of the mesh skirt is nicely hung, the bottom edge of the skirt can be pegged into the ground, or tucked under your mat to close off all escape points.
Adjustments:
As every van is different, you may have to adjust afew things yourself to close off any gaps. Some people have obstacles like stairs or doors in the way, which becomes a hinderance for the skirt to sit against. If your van has this issue, we recommend cutting the skirt around these areas and adjusting where you hang it from. The skirt can be cut and you won’t have to worry about it tearing as it is made of a strong woven polyester netting. At the end of the day, the skirt is provided is a blank canvas for you to customise without worrying about damaging it.
We show you different ways to do things, and you will receive a set of instructions with your order.
Yes you can. The modular capabilities of the InflataFENCE® is endless. Watch this video InflataFENCE Modularity
Yes you can. Any SINGLE Insert panel can be used as a SWING GATE and moved around. Watch this video! InflataFENCE Gates
When deflated, the InflataFENCE® easily folds and rolls into the carry bag provided (70cm x 45cm x 45cm), with room for added accessories when done correctly. It will easily fit in the front seat of a small car for transportation.
The current models available are modular and can be expanded in width and length by adding Panel Inserts. You can easily customise the sizes yourself. If you want a different height from what we currently offer, please contact us for a chat.
After use, clean and dry the surface with a microfibre cloth. For dirty marks, use a very small amount of dish washing detergent mixed with water. Do not use industrial cleaning products.
The valve is built to open up automatically when attaching the pump to it; and close up when removing the pump. You might need to reset the spring if it's not closing off when you've finished pumping. To reset, press your finger down on the middle button and turn it until the spring is up.
There are afew reasons for air leakage on any inflatable platform. We have a TroubleShoot page that will help you identify and fix the issues. In summary, this could be from a loose valve, cold weather which can cause contraction, or a small puncture.
Loose Valve:
If your InflataFENCE® looses pressure at an usually high rate, check the valve as it could be too loose. Try to tighten the valve with the Valve Spanner that is included in the Repair Kit provided. **Follow our instruction video here: How to Tighten Loose Valves
Weather:
When using your InflataFENCE® outdoors, the change in climate temperature will affect the air pressure inside it. It is law of nature that hot air takes up more space than cold air, therefore, if your fence feels like it’s loosing air, it’s most likely that the outside temperature has dropped. For example, if you’ve pumped up your fence in the hot afternoon sun, the fence will loose slight pressure as the temperature drops in the evening when it’s cool. Don’t worry about this as it is not leaking air, but you can still regulate the pressure as needed. **Follow our instruction video here: Weather
Puncture:
Accidents do happen and you may have sustained a hole in your InflataFENCE® panel. This can be easily fixed with the glue and PVC Patches from the Repair Kit. **Follow our instruction video here: How to Repair a Puncture
The InflataFENCE® panels require great force by a sharp object to cause a puncture in it. In the rare event that you should puncture a hole in your fence, this can be fixed with the glue and PVC Patches from the Repair Kit. **Follow our instruction video here: How to Repair a Puncture
Shipping price is calculated according to your order size and address. Your shipping quote will be provided before you checkout once you’ve selected your products. As an indication, shipping within QLD starts at $25 for a small pump, or $60 for an InflataFENCE base module. We send all orders with Allied Express or TNT which takes 3 to 5 business days (pending on location).
Yes you can. We allow pickups from our warehouse on the Gold Coast but this is BY APPOINTMENT ONLY. Contact us to book a time :)
Yes we do. We have a network of shipping companies that we have accounts with to provide the best rates for our clients. Shipping costs are calculated based on your location and weight of package. We will provide these costs to you during your ordering process.
We have a 30-day return policy at Big Sky Innovations for items that are faulty or shipped incorrectly. If an item does not fit or is the wrong size ordered, it can be returned to us in it’s original condition and packaging and we will happily exchange it or, if we can't fulfil the replacement, we will issue a refund. Returns for a full refund are not valid for products purchased under promotional discounts. Please refer to our Terms and Conditions for full details.
We offer a 12-month Manufacturer's Warranty for all of our products. The warranty only covers manufacturing defects, valid to the original owner. It does not cover wear and tear from accidents, mis-use or improper care. Items will be repaired or replaced, if found upon inspection by Big Sky Innovations, that it is defective in manufacturing or workmanship. Please refer to our Terms and Conditions for more details.
Inflatable Pontoon FAQs
The base structure of our products are made with a 1.1mm thick PVC base, also known as Horsehair/Dropstitch, reinforced with a 2mm thick ribbed rubber matting at crucial points for added protection. We do not compromise when it comes to design and quality. All raw materials used in our products are durable, high-quality, non-toxic and UV resistant.
In addition to the materials we use, each model of our inflatable products have been shaped and designed with crucial measured dimensions to create optimum stability when installed properly. We also have anchor points scattered around crucial points of these platforms for tying down where needed. We provide guidance on the best installation techniques for each model.
When inflated to our recommended PSI levels, our pontoons are as HARD as TIMBER.
Our pontoons easily inflate and deflate with the included pump of your choice. The set-up and pack-down time only takes a few minutes depending on the pump choice.
This depends on your power supply. We have a selection of pumps to accommodate: electric outlet, battery, or cigarette lighter plug. Refer to our pump description page for more details.
When deflated, our pontoons are handy to fold and roll into the carry bag provided. They will easily fit on the front seat of a car for transportation.
After use, clean and dry the surface with a microfibre cloth. For dirty marks, use a very small amount of dish washing detergent mixed with water. Do not use industrial cleaning products.
The valve is built to open up automatically when attaching the pump to it. However, it must be closed off manually to stop airflow once you’re finished pumping. To close the valve, press the small button in the middle of the valve as soon as you release the pump nozzle from the valve.
There are afew reasons for air leakage on any inflatable platform. We have a TroubleShoot page that will help you identify and fix the issues. In summary, this could be from a loose valve, cold weather which can cause contraction, or a small puncture.
Loose Valve:
If your Inflatable Pontoon looses pressure at an usually high rate, check the valve as it could be too loose. Try to tighten the valve with the Valve Spanner that is included in the Repair Kit provided. **Follow our instruction video here: How to Tighten Loose Valves
Weather:
When using your Inflatable Pontoon outdoors, the change in climate temperature will affect the air pressure inside it. It is law of nature that hot air takes up more space than cold air, therefore, if your fence feels like it’s loosing air, it’s most likely that the outside temperature has dropped. For example, if you’ve pumped up your pontoon in the hot afternoon sun, the fence will loose slight pressure as the temperature drops in the evening when it’s cool. Don’t worry about this as it is not leaking air, but you can still regulate the pressure as needed. **Follow our instruction video here: Weather
Puncture:
Accidents do happen and you may have sustained a hole in your pontoon. This can be easily fixed with the glue and PVC Patches from the Repair Kit. **Follow our instruction video here: How to Repair a Puncture
Our pontoons are extremely strong and would require great force by a sharp object to cause a puncture in it. In the rare event that you should puncture a hole in your pontoon, this can be fixed with the glue and PVC Patches from the Repair Kit. **Follow our instruction video here: How to Repair a Puncture
We provide free standard delivery Australia-wide for our standard Inflatable Pontoon range. For other products, any delivery charges applicable will be shown before you check out. For International deliveries, shipping costs are calculated based on your location and weight of package. We will provide these costs to you during your ordering process.
Yes we do. We have a network of shipping companies that we have accounts with to provide the best rates for our clients. Shipping costs are calculated based on your location and weight of package. We will provide these costs to you during your ordering process.
We have a 30-day return policy at Big Sky Innovations for items that are faulty or shipped incorrectly. If an item does not fit or is the wrong size ordered, it can be returned to us in it’s original condition and packaging and we will happily exchange it or, if we can't fulfil the replacement, we will issue a refund. Returns for a full refund are not valid for products purchased under promotional discounts. Please refer to our Terms and Conditions for full details.
We offer a 12-month Manufacturer's Warranty for all of our products. The warranty only covers manufacturing defects, valid to the original owner. It does not cover wear and tear from accidents, mis-use or improper care. Items will be repaired or replaced, if found upon inspection by Big Sky Innovations, that it is defective in manufacturing or workmanship. Please refer to our Terms and Conditions for more details.
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